Innova Skin and Wellness Studio — Last updated: August 7, 2026
This Privacy Policy explains how Innova Skin and Wellness Studio (“we,” “us”) collects, uses, and shares information about our customers, including text-message (SMS) communications. We use Kelley AI as our messaging service provider to deliver these communications on our behalf.
Information we collect
Contact information you give us (name, mobile phone number, email), appointment and service details, and messaging activity such as delivery and replies.
How we use information
To send appointment reminders, review requests, and occasional updates you opt in to; to provide and improve our services; and to honor your preferences and opt-out requests.
SMS and mobile messaging
We send text messages only to customers who opt in. Every message includes a way to opt out — reply STOP to unsubscribe or HELP for help — and we honor opt-outs automatically. Message frequency varies. Message and data rates may apply.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service and message delivery, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
How we share information
We do not sell your personal information. We share information only with the service providers that help us deliver these communications (such as our messaging provider, Kelley AI), and only as needed to provide the service. We may disclose information if required by law.
Your choices
You can opt out of texts anytime by replying STOP, and contact us to access, correct, or delete your information.
Contact us
Questions about this policy or your information? Contact Innova Skin and Wellness Studio, 1132 Wilson Drive, Lantana, TX 76226.